Refunds and failed videos

Checkout is not yet open. The final refund terms, business identity and support contact will be published and reviewed before paid purchases begin.

Technical failure

When generation is confirmed to have failed, the reserved video use is restored once. An unclear provider submission is reviewed before any new paid generation request is made.

Cannot deliver your purchase?

A paid order that cannot be fulfilled needs a cash-refund route. A video that is technically complete but visibly defective can be submitted for one support review. Deleting a completed file does not automatically restore a use.